Refund Policy

DataLens is operated by Alot Automations, a business established in Bogotá D.C., Colombia. Orders are processed by our reseller and Merchant of Record, Paddle.com Market Ltd. ("Paddle"), which handles billing, tax, and refunds on our behalf.

1. 20-day money-back guarantee

We offer a 20-day refund window from the order date on all first-time subscription payments and one-off purchases. If you're not satisfied for any reason, you may request a full refund within that period.

2. How to request a refund

You can request a refund in either of two ways:

• Through Paddle's buyer self-service portal at paddle.net (use the order email address you paid with).
• By emailing us at info@alotautomations.com — we will forward the request to Paddle for processing.

Refunds are returned to the original payment method by Paddle, typically within 5–10 business days.

3. After the 20-day window

Requests made after 20 days are handled per Paddle's Refund Policy and applicable law. The 20-day window does not limit any non-waivable statutory rights you may have as a consumer under Colombian, EU, UK, or other local law.

4. Cancellations vs. refunds

Cancelling a subscription stops future renewals but does not, by itself, refund the current billing period. To be refunded for the current period, submit a refund request within the 20-day window as described above.

5. Free trial

The Pro plan includes a 3-day free trial. You will not be charged if you cancel before the trial ends, so no refund is required in that case.

6. Contact

For any question about a refund, write to info@alotautomations.com.